# Mexico tax refund for tourists

Tax Free helps eligible foreign tourists recover about 9% of qualifying purchases made in Mexico. Starting the refund is free to the tourist, takes about three minutes online, and finishes with an in-person check before departure.

Tax Free is a private tourist VAT-refund service. It is not the SAT or another government agency.

## Start or continue

- [Start a new tax refund](https://taxrefundmexico.com/start): Open the secure start flow and choose WhatsApp, browser, or iMessage.
- [Check an existing refund](https://taxrefundmexico.com/status/): Use the folio and passport number from the filed claim. The query goes directly to Tax Free's official tracker.
- [Get personal assistance](https://taxrefundmexico.com/contact): Available before a single purchase over US$5,000.

## Who qualifies

- The claimant is a foreign tourist who does not live in Mexico and does not hold Mexican nationality.
- The tourist buys at least MXN 1,200 of qualifying physical goods in the same store.
- The goods leave Mexico with the tourist by air or sea. Departure by land does not qualify.
- Qualifying goods include items such as clothing, jewellery, electronics, and souvenirs. Meals, hotels, tours, and other services do not qualify.

## How it works

1. Start the refund and choose a channel.
2. Upload clear photos of the required documents. The guided flow tells the tourist what to provide.
3. Before departure, visit the physical Tax Free module with the original documents and purchases.

The refund is usually paid about 15 days after the tourist leaves Mexico. Card refunds return to the registered payment card. The published estimate of about 9% is the amount left for the tourist after the service fee is deducted from the IVA recovered.

## Documents

The tourist provides:

- Original valid passport and proof of tourist migratory status
- Boarding pass or other proof of departure
- Payment card used for the purchase
- Signature on the claim

For each purchase, the store provides:

- Store ticket
- Card-terminal payment voucher
- CFDI fiscal invoice

The tourist uploads identity and travel documents once. For later stores, the tourist adds only that store's purchase documents.

## Detailed guides

- [Eligibility and process](https://taxrefundmexico.com/how-it-works/)
- [Required documents](https://taxrefundmexico.com/documents/)
- [Fees and refund calculation](https://taxrefundmexico.com/fees/)
- [Departure airports and seaports](https://taxrefundmexico.com/airports/)
- [Operator and concession relationship](https://taxrefundmexico.com/about/)
- [Agent instructions](https://taxrefundmexico.com/llms.txt)
- [XML sitemap](https://taxrefundmexico.com/sitemap.xml)

## Contact and operator

The service is operated by Grupo Pandal Servicios, S.A.P.I. de C.V. (also identified as EDUNIC, S.A.P.I. de C.V.; RFC EDU2403151A3), under authorization from YVESAM Retornos Mundiales, S.A. de C.V., holder of the Tax Free brand.

- Phone and WhatsApp: [+52 55 4367 0097](https://wa.me/525543670097)
- Email: [nicolas.pandal@taxfree.com.mx](mailto:nicolas.pandal@taxfree.com.mx)
- Address: Montes Urales 635, Lomas de Chapultepec, Ciudad de México, Mexico