Terms of Service

Last updated: July 27, 2026

These terms govern your use of the Mexico tourist IVA (VAT) refund assistance service provided by Grupo Pandal Servicios, S.A.P.I. de C.V. (RFC EDU2403151A3), Ciudad de México, operating the Tax Refund Mexico / Tax Free service under authorization from YVESAM ("we", "us"). By using the website, browser intake, or WhatsApp channel to start or manage a case, you agree to these terms.

1. What we do

We are a private assistance service, not the SAT or a government agency. We check and organize documents, prepare the tourist’s application, and route the case through the authorized refund process under Article 31 of the Ley del IVA. SAT’s public record identifies YVESAM—not Grupo Pandal—as the concession holder. Applicable law, RMF rules, departure validation, and the authorized process determine eligibility and the final amount. This service is general information and operational assistance, not tax or legal advice.

2. Eligibility

Eligibility generally requires a foreign tourist to leave Mexico by air or sea with qualifying physical merchandise; at least MXN 1,200 including IVA from one establishment; compliant fiscal and payment records; proof of tourist migratory status; an original valid passport; departure proof; the merchandise for verification; and a completed application. Electronic or cash purchase payment may qualify, but RMF 2026 limits the total merchandise bought with cash to MXN 3,000 per tourist. This service requests a supported refund card when at least one card-paid purchase requires an electronic payout; a cash-only case follows the cash workflow and does not require card registration.

3. Fees and estimate

Checking apparent eligibility is free. For an approved eligible amount, the current disclosed administration fee is 35% of eligible IVA, deducted from the refund rather than charged as a separate upfront payment. The remaining estimate is 65% of eligible IVA—about 8.97% of an eligible tax-inclusive purchase. We show the estimated fee and net amount before filing. An estimate is not an approval or a promise of the full 16% IVA.

4. Your responsibilities

You're responsible for sending accurate, complete, readable information; preserving the original documents and merchandise; respecting payment-method limits; and completing required departure verification at the airport or seaport. A case may be rejected, reduced, delayed, or left unfiled for reasons outside our control, including invalid or inconsistent documents, missed verification, ineligible purchases, unavailable goods, or failure to meet the applicable rules.

5. Timelines

Starting online is not the same as the authorized process receiving a complete application. The applicable rules, operator workflow, validation, and destination payment channel govern timing. We track the case, but we do not quote or guarantee a payout date until the operator confirms the service window and its trigger for that case.

6. Limitation of liability

We provide the service with reasonable care but do not guarantee that a particular purchase, line item, or case will be approved or paid through the authorized process. To the extent permitted by law, our liability is limited to the administration fee retained for the affected case.

7. Contact & governing law

Questions: [email protected]. These terms are governed by the laws of Mexico.